At Lucky Charm, we are committed to delivering your orders promptly. Below are the details of our shipping process:
1. Orders within Lithuania
- Orders within Lithuania are delivered via Lithuanian Post, DPD courier, or post lockers (LP Express, DPD).
- The estimated delivery time is 2-7 working days.
- A parcel is considered lost only if it has not arrived 21 days after dispatch.
2. International Orders
- International orders are shipped through Lithuanian Post, DPD courier, or post lockers (LP Express, DPD).
- The available shipping options depend on the destination. Please review the available shipping methods on the checkout page.
Customs Fees (Including Duty)
You are responsible for any import duties and taxes that apply to international orders. Please make sure to clear any customs fees to avoid a returns charge, which will be deducted from your refund amount.
A parcel is considered lost only 30 days after dispatch.
Returned to Sender: Shipping Policy
In the event that an order is returned to Lucky Charm due to an incorrect address provided by the customer, we have the following policy:
- Non-Refundable Shipping Fee: If your order is returned to us because of an incorrect address, you will not be refunded the shipping fee.
- Customer Responsibility: It is the responsibility of the customer to ensure that the shipping address is accurate and up to date. Lucky Charm is not liable for any returned orders caused by incorrect address details.
- Address Confirmation: Please review your shipping address carefully before completing your order. Lucky Charm is not responsible for any delays or additional costs that result from incorrect address information provided by you.
By placing an order with Lucky Charm, you acknowledge and agree to the terms outlined in this "Returned to Sender: Shipping Policy."
If you have any questions or concerns, please don’t hesitate to contact our customer service team.
Countries where products are delivered
Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic (Czechia), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.